Cyberlop asks for at least 12 characters with a mix of character classes in every local password. If Cyberlop rejects yours, it is probably too short or too uniform. Make it longer and mix upper case, lower case, digits and symbols.
Why this happens
The Security page sets the rule for local passwords: at least 12 characters, with a mix of character classes. A short password, or one built from letters alone, fails that check. Cyberlop stores a password only as a bcrypt hash, so it checks the rule at the moment you set the password and can never read the password back later.
How to fix it
- Count your characters. You need 12 or more.
- Mix character types. Use upper case, lower case, digits and symbols in one password.
- Pick something long and unique. Three or four unrelated words with a number and a symbol work well and are easy to recall.
- Avoid your name, your email and the word Cyberlop.
- Submit again. A password manager can generate and store one for you.
Still not working?
Check that your keyboard layout types the symbols you think it does, and that your password manager has not added a space at the end when you paste.
If your workspace uses single sign-on, you do not set a Cyberlop password at all. Your identity provider handles it. See why SSO users skip Cyberlop MFA for the same split.
Still stuck? Send the exact message you see to your workspace administrator or to our contact page. Never send the password itself. Read how Cyberlop stores passwords for background, or the glossary entry on hashing.
Related questions
- How are user passwords stored?
- How are sign-in sessions secured?
- I'm locked out after several failed sign-in attempts. What happened?
- Why aren't SSO users asked for Cyberlop's own MFA?
- How does Cyberlop store my credentials and tokens?
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