Why can't I see my saved token or key any more?

Why this happens

Cyberlop encrypts secrets at rest. Once you save one, the app never shows it again, not even to you or to an administrator. A line beside the shield icon says so: "Secrets are encrypted at rest and never shown again after saving."

This protects you. A page that could print your key could also leak it, so the field stays empty or shows dots, and the help text reads leave blank to keep current. Nothing has gone missing.

How to fix it

1. Open My Account for your own Git token or AI credential. Open Settings for the organisation ones, under Git Access or AI Provider.
2. Check the status on the right of the card. A card with nothing saved says Not set. On Settings, a pill reading "A Git token is configured." confirms one exists.
3. If you still have the original, paste it into the password field. If you lost it, create a fresh token at your code host or AI provider and paste that instead.
4. Press the save button on that card. A blank field keeps whatever Cyberlop already holds.
5. On Settings, press Verify to confirm the credential works. Clear removes it.

Still not working?

• If the status still says Not set after you save, reload the page and try once more.
• Scans use your personal token first and fall back to the organisation token. See which token is used first.
• For the full picture, read how Cyberlop stores your credentials.

Still stuck? Write to us through /contact.

Related questions

• How do I add my own personal Git token?
• How do I add my own AI credential for scans I start?
• How do I check that my AI provider credential works?
• How do I remove the organization's Git token?
• How does Cyberlop store my credentials and tokens?

Full tutorial

Account and organisation settings: notifications, retention, logo and plan

Step-by-step, with annotated screenshots.

Updated 8 October 2026 · Back to the help centre