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Troubleshooting
Error messages, failed scans and settings that will not save, and how to fix them. 38 answers.
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- Why isn't my git@ SSH repository URL accepted?
- What does "No repository configured — add a Git repository URL to run a scan." mean?
- My private repository won't clone. What do I need?
- Why can't I run a black-box scan on my new target?
- What does "name: String must contain at least 1 character(s)" mean?
- Why is "Auto Generate from Repo" greyed out?
- The scanner isn't getting past my login page. What should I check?
- My scan found nothing behind the login. Why?
- What does "Scan failed — The scan could not be completed" mean, and what should I do?
- Why does my failed scan still show findings?
- Why is my scan taking much longer than usual?
- Why can't I see the raw workflow log for my scan?
- Why won't a new scan start while others are already running?
- Why didn't my notes on a finding save?
- Why does the Diff tab say "No previous scan to compare against."?
- Why are some findings missing from my Issues list?
- Why won't my report logo save?
- Why does my report list fewer findings than the scan's Findings tab?
- Why did my CI job pass even though Cyberlop found critical issues?
- Why does my API call return a permission error?
- Why can't I tick "Enable single sign-on"?
- Why can't a new SSO user sign in for the first time?
- Why is my scan agent stuck on pending?
- Why does my scan agent show as offline?
- Why can't I see my saved token or key any more?
- Why did my scan cover less of my codebase than expected?
- I picked a premium model, but the results aren't any better. Why?
- Why are my scans paused until next month?
- Why am I not getting scan-finished emails?
- Why isn't anyone being asked to set up MFA?
- I removed a scan agent. Where do my profiles' scans run now?
- I'm locked out after several failed sign-in attempts. What happened?
- I deleted a target and its profiles, schedules, scans and findings disappeared too. Why?
- My scan agent is online, but scans still run in the Cyberlop cloud. Why?
- My API token suddenly stopped working. Why?
- The token field stays blank after saving. How can I tell whether my Git token saved?
- I fixed the code, but the finding is still open. Why?
- My app is only reachable inside our network, so cloud scans can't reach it. What do I do?
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