Why can't I find a teammate in the Assignee list?

Why this happens

The list has the entry Unassigned, then each workspace member as "Name (email)". It holds the users who may take that issue. The API calls the same list "Users who may be assigned this issue", which hints that not every account qualifies.

Two reasons explain most cases:

• The person has no account in this workspace yet. Workspaces stay separate, so an account in another organisation does not count.
• The account exists, but its role or group scope does not cover the target of that issue, so the issue cannot go to them.

How to fix it

1. Open the finding on Issues and click the Assignee list. Note who is shown.
2. Confirm your teammate uses the same workspace. The workspace name is in the header.
3. Ask an admin to check Administration for the account. If it is missing, the admin can add the teammate.
4. Ask the admin to check the teammate's role and group scope against the target.
5. Reopen the finding. Pick the teammate, then click Update status.

Administration is for admins only, and the capture does not show its screens, so your admin will guide the exact clicks.

Still not working?

Try another finding on a different target. If the teammate shows there, the cause is scope, not the account. You can also contact us and name the teammate's email. Our page on adding a teammate covers new accounts, and how to assign a finding shows the normal flow. The triage tutorial adds context.

Related questions

• How do I assign a finding to a teammate?
• How do I add a new user to my workspace?
• Can I give someone access to only some of our targets?
• How do I see each user's role and team grants?
• Why can't I change a finding's status?

Full tutorial

How to triage findings in Cyberlop: disposition, assignee and notes

Step-by-step, with annotated screenshots.

Updated 8 October 2026 · Back to the help centre