The agent has not enrolled yet. Start the container command on a machine inside your network, make sure it has Docker and outbound HTTPS on port 443 to app.cyberlop.com, then reload. If the token is gone, add a new agent.
Why this happens
This agent exists in Cyberlop but has not enrolled. Adding one only creates the record and a one-time enrollment token. Nothing is live until the container runs on your side, trades that token for a lasting key and begins checking in for work over outbound HTTPS. Until then the row says pending, and no scan can reach it.
How to fix it
- Open Settings → Scan Agents and confirm the agent is still listed.
- Run the ready-made container command on a machine inside your network. The machine needs Docker.
- Check the machine has outbound HTTPS to
app.cyberlop.comon port 443, and ask your network team whether a proxy or firewall rule stands in the way. This is a common blocker. - Wait a short while, then reload the page. The status should change to online. Still pending? Then the machine most likely cannot reach Cyberlop yet.
- Lost the command or its token? Add a new agent and use the new command.
Cyberlop shows the token and command once only, so you cannot read them again later. A new agent gives you a fresh pair. Copy it before you leave the page.
Still not working?
Look at the container's own output on that machine for connection errors. Confirm the machine reaches the internet. Check that nothing on the route rewrites or inspects HTTPS traffic in a way that breaks the connection to Cyberlop. Make sure you ran the command for this agent. An older one will not do.
Related: running the agent container, network access an agent needs and a lost enrollment token. Still pending? Contact us on the contact page.
Related questions
- What do pending, online and offline mean for a scan agent?
- Where and how do I run the scan agent container?
- What network access does a scan agent need?
- I lost the agent enrollment token. Can I get it again?
- How do I see whether my scan agent is online?
Cyberlop self-hosted scan agents: scan private apps from inside your network
Step-by-step, with annotated screenshots.
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