Why can't I download reports?

Why this happens

Three things sit between you and a PDF. The scan must have finished. Your role needs permission to read reports. And for the API, the request must carry a valid session or token. Missing any one of them stops the download.

How to fix it

1. Open Recent Scans and read the Result badge. The Report button shows only for Completed scans, so a running, failed or cancelled run has nothing to download yet.
2. Try each place a report can come from. Use Report on a Recent Scans row, Download report on the scan page, or the document icon on the Targets list.
3. Ask an admin to look at your role. The permission that controls reports is scan:read_report, and whoever built a custom role may have left it out.
4. For API calls, send GET /api/scans/<scan-id>/report.pdf with a valid Bearer token and a mode of open, all or fixed-only. The app refuses an expired or revoked token.
5. Check your browser. A download blocker or a full disk can stop a file that the app has sent correctly.

Still not working?

• Confirm you are in the right workspace, since another organisation's scans will not appear in yours.
• Compare with another teammate. If they can download the same scan, the problem is your role.
• Look at the Activity feed to see recent role changes, if your role lets you open it.

See why there is no Report button and how to download a report through the API. When none of this helps, contact us and include the scan ID.

Related questions

• Why is there no Report button on my scan?
• Why is the report icon missing next to my target?
• How do I download a scan report through the API?
• Why does my API call return a permission error?
• How do I download a PDF report for a scan?

Full tutorial

How to download PDF reports in Cyberlop: three modes, three places

Step-by-step, with annotated screenshots.

Updated 8 October 2026 · Back to the help centre