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Workspace settings
What happens to people without MFA when I make it mandatory?
When you require MFA, anyone without it gets a prompt at their next login to set up an authenticator app. People who already have MFA see no change. SSO users are the exception: their identity provider handles MFA instead.
The short version
People without MFA get a prompt to set up an authenticator app the next time they sign in. Nobody loses an account. Cyberlop does not lock anyone out in advance, and the prompt is the only change people see when they next sign in.
How it works in Cyberlop
MFA is optional by default. The status pill on Settings → Two-factor auth then says MFA is optional and users are not prompted to enrol. To change that, tick Require MFA for all users and click Save MFA settings.
After you save, everyone must set up a TOTP authenticator app. People with MFA see no change. Everyone else gets a prompt at their next login, and the app asks them to enrol an authenticator before they carry on.
| Person | What happens |
|---|---|
| Has MFA already | Signs in with before |
| No MFA yet | Is prompted at next login to set up an authenticator app |
| Signs in with SSO | Their identity provider handles MFA |
Expect the prompt at the next sign-in. No sooner.
What to do next
Tell your team before you switch it on, so the prompt does not catch them off guard. Ask them to have an authenticator app ready on their phone.
Steps for admins are in making two-factor authentication mandatory. If nobody sees a prompt after saving, read why no one gets an MFA prompt. For SSO users, see why they skip Cyberlop's MFA.
Related questions
- How do I make two-factor authentication mandatory for my workspace?
- Why isn't anyone being asked to set up MFA?
- Why aren't SSO users asked for Cyberlop's own MFA?
- I'm locked out after several failed sign-in attempts. What happened?
- Why isn't my new password accepted?
Two-factor authentication: require MFA for everyone who signs in
Step-by-step, with annotated screenshots.
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