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Scheduling & automation
Why didn't my scheduled scan run?
Four causes cover most misses. The schedule may be off, the start time may still lie ahead, the organisation timezone may differ from yours, or the profile may be gone. Check those first, then Recent Scans, scan agents and your usage limits.
Why this happens
A schedule fires when you have switched it on, its start time has come and the scan can start. Most misses trace back to one setting that looks fine at a glance. Work down the list below and stop at the first thing that does not match what you meant.
How to fix it
- Open Scheduled Scans and find the schedule. Make sure you ticked Enabled.
- Read the Start date & time. The recurring cadence hangs off that moment, so a start date still ahead means the first run has not come round yet.
- Check Frequency. Once runs a single time. After that, nothing repeats.
- Go to Settings → Organization and read Timezone for schedules. It defaults to UTC. Your start time is read in that zone, not in your local one.
- Confirm the profile still exists under Scan Profiles. Deleting a profile, or its target, deletes the schedules that belong to it.
- Open Recent Scans and the scan detail page. Scheduled runs show the schedule in the Trigger field, so you can tell whether a run happened and finished or failed.
- If the profile uses a self-hosted scan agent, open Settings → Scan Agents. An agent that stopped heartbeating shows as offline.
- Open Settings → Plan & usage. Once you use up the included allowance, scans on Cyberlop AI pause until next month. Connect your own key in AI Provider to keep going.
Still not working?
The live view of a run in progress depends on your account, so the app is the final word. Note the schedule name, its start time and the profile, then ask us through the contact page. For a full walkthrough of the form, read how to schedule security scans.
Related questions
- How do I schedule a recurring scan?
- How do I change the timezone scheduled scans use?
- How is a recurring schedule's timing worked out?
- My scheduled scan ran at the wrong hour. Why?
- How do I turn a schedule off without deleting it?
How to schedule security scans in Cyberlop
Step-by-step, with annotated screenshots.
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