What does "No webhook — notifications are off." mean?

Why this happens

The message is a status label, not an error, and it says so in plain words: no webhook, notifications off. It sits at the top of Settings → Notifications while you have no saved chat webhook. Cyberlop has nowhere to post, so chat notifications stay off.

Nothing has failed. Until someone connects a webhook, this is simply how the page looks, and your scans carry on as normal.

How to fix it

1. Create an incoming webhook in your chat tool for the channel that should get the alerts.
2. Go to Settings → Notifications.
3. Paste the HTTPS URL into Webhook URL.
4. Click Save webhook. The status label changes.
5. Click Send test message and confirm it lands in the channel.

From then on, each finished scan posts a short message with the target name, the finding counts and a link to the scan. It never includes the findings themselves. Only your organisation's scans go to that channel.

Still not working?

Email alerts are a separate system. They work without a webhook, so the label does not affect them. Each person controls their own on the My Account page.

If the label stays the same after a save, reload the page and check the address was correct. See the webhook URL format, connecting a chat webhook and email notification settings. Or write to the contact page.

Related questions

• How do I send scan notifications to my chat tool?
• How do I send a test message to my chat webhook?
• Why is "Send test message" greyed out?
• My webhook URL isn't accepted. What format does it need?
• How do I turn email notifications on or off?

Full tutorial

Cyberlop chat notifications: set up a webhook for finished scans

Step-by-step, with annotated screenshots.

Updated 8 October 2026 · Back to the help centre