Why won't my report logo save?

Why this happens

The Report logo box takes one kind of value, and it must be a base64 image data URI that holds the whole picture inside the text. Remote links and SVG files are not allowed, because the report renderer would otherwise fetch them from a server.

How to fix it

1. Open Settings → Organization and look at what is in Report logo (optional). Delete any web address.
2. Make sure the source image is a PNG, JPEG, GIF or WebP. Should your logo be an SVG, export it as a PNG first, since the report renderer will not take SVG at all.
3. Convert the image to a base64 data URI with any base64 image tool. A PNG result starts with data:image/png;base64, and then a long run of characters.
4. Paste the entire string. A cut-off paste is a common cause, so check that nothing was lost at either end.
5. Click Save changes at the bottom of the tab.

Still not working?

• Saving the Organization tab also saves the company name, retention and timezone. Check those fields are valid too.
• Changing settings needs the settings:update permission. If you cannot save anything on this page, ask an admin to check your role.
• Try a smaller, simpler image. The data URI lives in one text box.

I do not have the exact error text for a rejected logo, because it was not captured. When a message does not match any of the above, contact us and quote the wording, so we can check it against the app. Setup steps are in how to add a logo to reports.

Related questions

• How do I put my company logo on reports?
• What's in the PDF report?
• How do I change my organization's name?
• How do I change the timezone scheduled scans use?
• Why can't I see my saved token or key any more?

Full tutorial

Account and organisation settings: notifications, retention, logo and plan

Step-by-step, with annotated screenshots.

Updated 8 October 2026 · Back to the help centre