Why am I not getting scan-finished emails?

Why this happens

Cyberlop sends two kinds of email, and each one has its own box on the My Account page, so a single clear box is enough to silence it. One covers "When a scan I started finishes". The other covers critical or high findings. Both apply to your own scans, so a scan a colleague launched will not email you.

The card also ends with a line that starts "Sent to" and names the address that receives the mail. If that address is wrong or your mailbox filters it out, nothing arrives even though the setting is on.

How to fix it

1. Open My Account from the sidebar.
2. On the Email notifications card, tick When a scan I started finishes. Tick the second box too if you want alerts for critical or high findings.
3. Read the Sent to line and make sure it shows an address you check.
4. Look in your spam or junk folder, and add the sender to your safe list.
5. Start a scan yourself and wait for it to finish.

Still not working?

• Confirm that you launched the scan yourself. The box covers scans you started, so a run a teammate launched sends its email to them instead.
• A chat webhook under Settings works separately from email, and how to connect a chat webhook explains it.
• The guide to the two email notification types covers what each one sends.

If the address looks right and mail still never arrives, contact us at /contact.

Related questions

• How do I turn email notifications on or off?
• Which email notifications can I get?
• Why don't I get critical or high alerts for my teammates' scans?
• What does "No webhook — notifications are off." mean?
• What does a chat notification include?

Full tutorial

Account and organisation settings: notifications, retention, logo and plan

Step-by-step, with annotated screenshots.

Updated 8 October 2026 · Back to the help centre